WLNPortability

Wireless Local Number Portability

What is Wireless Local Number Portability?

It is now possible to switch between U.S. cell phone providers and keep your phone number. This process is called Wireless Number Portability.
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What are the steps to keep my number when switching?

We’ve made it easy to keep your number when switching. Just follow these simple steps:

STEP 1: SUBMIT YOUR ORDER FOR A NEW PHONE AND PLAN

When you placed your order and requested to switch your number to your new phone and plan, your order was submitted for approval by Cingular Wireless/AT&T. After it is approved, we schedule your AT&T cell phone to be activated and your number to be ported. In the rare event that your number cannot be ported, we will contact you with alternative options for activating service. You should receive your new phone prior to port completion so that service is not disrupted with your old service provider.

STEP 2: RECEIVE YOUR NEW AT&T CELL PHONE

Once you receive your phone, your phone number should be ported within 24 hours. You will be provided with information to check the real-time status of your scheduled port request.

IMPORTANT: DO NOT CANCEL SERVICE WITH YOUR CURRENT PROVIDER UNTIL AFTER YOUR WIRELESS PHONE NUMBER HAS BEEN SUCCESSFULLY PORTED TO YOUR NEW PROVIDER. IF YOU CANCEL SERVICE WITH YOUR CURRENT PROVIDER BEFORE SUCCESSFULLY PORTING YOUR PHONE NUMBER TO YOUR NEW PROVIDER, YOU MAY LOSE YOUR PHONE NUMBER.

STEP 3: CANCEL YOUR OLD ACCOUNT

After your AT&T cell phone number is ported, you will no longer be able to use your phone number with your old service provider. You must contact your old service provider to cancel service. You will be responsible for payment of all outstanding charges including any fees that may be assessed by your old service provider for canceling service.
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How can I ensure that the porting of my number goes smoothly?

If the information you provide exactly matches the information in your old carrier account, then your port should go smoothly with no delays. If there are any problems with your request to port your number, we will contact you at the e-mail address you provided when you placed your order. Please check that e-mail account daily in case we need to contact you about your order.
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Can I only port my number when I order a new phone?

If you order your new phone and rate plan through this site, you must include your portability request with your initial order in order to receive the great discounts we provide on new phones and rate plans.
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When should I cancel my current service?

You should sign up with Cingular Wireless/AT&T and complete the number porting process BEFORE canceling your current service. Canceling your current service before the porting process is complete will prevent you from being able to keep your current phone number.
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Can I use my current cell phone with Cingular Wireless/AT&T?

Probably not, since different wireless carriers operate incompatible network technologies. Additionally, most cell phones are programmed to work only on the network of the carrier that supplied the phone.
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Can I transfer my home phone number to my cell phone?

Yes. You can transfer your home or office phone number to your AT&T cell phone, as long as Cingular Wireless/AT&T provides coverage in the location of your conventional phone line -- also called a landline or wireline. Under FCC rules, local phone companies are allowed up to four business days to transfer a phone number between carriers so you may have to go several days without cell phone service if you make such a switch.
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Can I keep my number if I move to another city?

No, not unless you are moving within the same local geographic area where the phone number is currently assigned. Even within the same telephone area code, you may be outside the boundaries of the local calling area that determines if your number is portable.
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What if I have a contract with my current wireless carrier?

If you have a contract with your current carrier, you are required to honor the full term of your current contract or you will be charged the termination fee that is specified in your subscriber agreement.
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How long will the transfer take?

FCC guidelines state that the porting process should be completed within 2 hours of scheduling. However, Cingular Wireless/AT&T still processes a percentage of requests manually. Because of this, we warn that the process may take up to 4 days to complete.
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